STUDENT SUPPORT
At AIHE, we want you to reach your academic goals and graduate from AIHE with skills, knowledge and personal resilience to serve you well in your chosen career.
AIHE will support you in your journey by providing you with information resources and people to guide you along the way. When you need help handling difficult situations, AIHE will ensure you have access to professional counselling services, academic support, as well as personal support services.
If you are unsure of what you need please ask the Student Assist Team (SAT) for help. Adelaide students can email student.assist.adl@aihe.sa.edu.au and Melbourne students can email student.assist.mel@aihe.sa.edu.au.
ICT Support
Access to a computer and the AIHE network
Students and staff will be provided with a secure, high-speed internet connection at AIHE and access to the learning management system (Canvas). Students will access their records through the student portal, and staff through the staff portal respectively.
Training on the use of information and communication technology (ICT) facilities and equipment at AIHE will be provided to all students on Orientation Day. Further assistance can be obtained from the IT Help Desk at ServiceDesk@aihe.sa.edu.au.
AIHE expects students to have their own tablet or laptop computer to support their studies (Please refer to your Letter of Offer for details). There is also a suite of computers for students to use on Level 5, 127 Rundle Mall.
Rules for the use of AIHE computer hardware and software are provided in the AIHE’s Information Communication and Technology Policy and Procedure and related sections in the Student Handbook.
Students and staff are responsible for keeping their login details and passwords safe. Do not let anyone else use any of your accounts or tell anyone your password.
- You will be held responsible for emails from your account.
- Do not type in your password if someone is standing behind you.
- If you suspect someone has discovered your password, you should contact IT through the Help Desk immediately.
Please be aware that the ICT services are provided for academic purposes to improve communication between staff and students at AIHE. Any user suspected of abusing this privilege will find their email account disabled and the Head of School will be notified.
Printing
Please note that you must register your Student ID Card for on campus printing.
Students may contact the IT Service Desk at ServiceDesk@aihe.sa.edu.au for assistance with printing.
Email and Internet access
All students will be given an AIHE email address.
All email correspondence between AIHE staff and students will be directed through the AIHE staff and student email accounts. AIHE staff will not communicate with students over personal email accounts.
It is your responsibility to check your email regularly to receive important notices from the AIHE staff such as changes to teaching arrangements, timetables, student information sessions, availability of computing facilities, enrolment, other events, etc.
The IT services desk at ServiceDesk@aihe.sa.edu.au will assist you to setup your email account and link it to your existing email account if required.
Canvas
AIHE Canvas is the name of the web-based on-line service that allows you to access, and in some cases, amend your records. When you log on to Canvas you can:
- access course materials
- contact your leaturer
- find out information about specific classes
- submit your assignments
- view your academic results
- download course resources
- have a discussion with your peer
Information relating to student services such as counselling support and other general information including the procedure for grievance, complaints and appeals can be sought from the Student Assist Team (SAT). Adelaide students can email student.assist.adl@aihe.sa.edu.au and Melbourne students can email student.assist.mel@aihe.sa.edu.au.
International Student Support
AIHE will provide all International Students with information to assist them in settling into Adelaide and to help them with their studies. This will include information about:
- English language and study assistance programs
- any relevant legal services
- emergency and health services
- support services available to assist overseas students with general or personal circumstances that are adversely affecting their education in Australia
- the AIHE International Students Policy and Procedure.
Pre-departure Information
Prior to international students arriving in Australia, AIHE will provide international students with information about studying in Australia, including indicative costs of living and studying in Australia, accommodation options, arrangements for health care and, where applicable, schooling obligations related to school-aged dependants (including the possibility that school fees may be incurred). Students will find up-to-date and useful information at the following websites:
http://insiderguides.com.au/
StudyAdelaide - https://studyadelaide.com/
City of Adelaide – https://www.cityofadelaide.com.au/
Study Melbourne – https://studymelbourne.vic.gov.au/
City of Melbourne – https://www.melbourne.vic.gov.au/
Surf Lifesaving SA - http://www.surflifesavingsa.com.au/
Orientation Program
AIHE will arrange orientation programs to help familiarise international students with the AIHE’s expectations, rules and facilities and introduce the social and cultural norms that international students need to be aware of while in Australia. AIHE will make the orientation program available to late arrivals or international students who begin at different entry points.
The orientation program will include AIHE’s local context and will provide information about:
- support services available to assist international students to help them adjust to study and life in Australia.
- English language and study assistance programs.
- any relevant legal services.
- emergency and health services.
- AIHE’s facilities and resources.
- complaints and appeals processes.
- requirements for course attendance and progress
- the support services available to assist international students with general or personal circumstances that are adversely affecting their education in Australia.
- services international students can access for information on their employment rights and conditions, and how to resolve workplace issues, such as through the Fair Work Ombudsman.
Ongoing Information
AIHE will also provide international students with:
- advice about actions they can take to enhance their personal security and safety.
- information about how to seek assistance for, and report, an incident that significantly impacts on their well-being, including critical incidents.
- general information, on safety and awareness relevant to life in Australia, such as beach safety and the etiquette and laws concerning smoking in Australia, on finding accommodation, such as your rights and responsibilities, or will refer students to such general information (including electronically).
Student Assist Team (SAT)
The Student Assist Team (SAT) will assist international students to access information and will answer any questions they may have.
International students should also consult the Student Assist Team (SAT) to receive assistance with any financial, visa-related, or other personal issues. The Student Assist Team (SAT) will either provide assistance directly to the student or will advise the student of the appropriate person or agency that can assist them.
Adelaide Student Assist Team (SAT): student.assist.adl@aihe.sa.edu.au
Melbourne Student Assist Team (SAT): student.assist.mel@aihe.sa.edu.au
National Student Ombudsman
For information about the National Student Ombudsman, visit the National Student Ombudsman website. Refer to the student complaints process for more information.
Emergency Assistance
If you are in an emergency or crisis situation, we are here to help you. Talk to the Student Assist Team (SAT) for support and practical assistance or arrange an appointment with the counselling service.
Accessibility Services
AIHE recognises, values, and promotes the diversity of its student community as a positive feature of our teaching and learning environment. AIHE is committed to meeting the learning and support needs of all our students, so that as far as possible all students have equal opportunities for academic success. AIHE policies, practices, and approaches to teaching and learning are designed to accommodate student diversity, including the under-representation and disadvantage experienced by identified groups.
Students who have a disability that may affect their learning outcomes (e.g. mobility impairment, visual impairment, deaf or hearing disability, dyslexia) are encouraged to contact the Student Assist Team (SAT) to discuss special arrangements that may need to be put in place and to make arrangements to negotiate a learning plan with the Head of School.
Academic Support
Students commencing higher education study might find themselves with new academic challenges, such as writing essays and reports, giving oral presentations, managing their time and preparing for exams. Academic and study support is available to all AIHE students, face-to-face and online. You can make an appointment with the Learning Support and Academic Integrity Advisor and arrange to meet your lecturers during their consultation times.
Academic Consultation Time
Lecturers will provide weekly consultation time to students in the subjects that they teach. The lecturer will advise students of their preferred arrangement at the beginning of each study period. Permanent staff will provide a minimum of 3 hours dedicated student consultation time per week and casual lecturers will provide a minimum of 1 hour per week (on average) per subject over the study period. Other arrangements such as consultation by appointment and agreed telephone or Internet based consultation may also be arranged. Lecturers are flexible in their arrangements but please keep in mind that they do have other commitments and might not be available at short notice.
The Learning Support and Academic Integrity Advisor is responsible for:
- providing students with effective library, learning and technology support;
- conducting individual or group learning and information literacy skills training; and
- ensuring the Library software is used effectively.
Academic Progress Support
Throughout the study period, lecturers will be monitoring your progress with a view to helping you pass the subjects. They will monitor your attendance, and note when you fail to submit assignments and when you do poorly on assignments. They will check if you are taking self-assessment activities and they will ask you how you are going.
Where a lecturer is concerned about your progress they might suggest you complete some additional activities or attend some of their consultation sessions to receive extra tutoring. You may also be directed to the Learning Support and Academic Integrity Advisor for specific study skills assistance. In some instances, the lecturer might think that you require additional study or English language assistance in which case they will inform the Head of School who will consult with the Learning Support and Academic Integrity Advisor and arrange a meeting with you.
All of these early interventions are for the purpose of helping you in your studies and ensuring that you receive the assistance that you require to complete your course in the required time. The AIHE Academic Progress, Enrolment and Graduation Policy and its related Procedure set out AIHE’s obligations and expectations for the management and review of academic progress and provides
- the framework and guiding principles for the enrolment of commencing and continuing students at AIHE; and
- clear guidance on AIHE requirements and responsibilities for conferral of awards, graduation ceremonies, and documentation of students’ achievements and results.
Academic Skills Workshops
At the beginning of each study period, the Learning Support and Academic Integrity Advisor conducts academic skills workshops that are useful for those starting out on their course, or those wanting to enhance their skills.
- Understanding Academic Integrity
- Academic Assessments
- Academic Writing
- Referencing and Paraphrasing
- Using EBSCO Host
These workshops are conducted in-class and online. The workshops allow students to gain a good understanding of these essential academic skills and this understanding will set them up for success in their assessments.
Workshops will be offered again in Study Period 2, during the first 4 weeks of the study period. A schedule will be sent out at the start of Study Period 2.
English Language Support
Students who have English as their second language sometimes require ongoing tuition in English to be successful in their studies. Even though students pass the required English language entry tests they often struggle with academic language and this holds them back in their studies. AIHE is aware of this challenge and has committed to providing all students with up to 5 hours of English language tuition per week. To be eligible for the tuition students must take the English Language Diagnostic test during orientation week (or at another date to be arranged) so that their English skills can be assessed. English language support may also be recommended by your lecturer on the basis of your in-class communication, comprehension, and written communication.
Academic Integrity Support
Academic integrity is an essential quality for higher education and is a fundamental part of learning and teaching. AIHE is committed to promoting academic integrity and ethical behaviour.
At AIHE, students belong to a community that values academic integrity. Find out what is expected of you as an AIHE student; See Students Rights and Responsibilities.
AIHE also has policies and procedures around assessment practices that are of relevance to all AIHE students in the AIHE Assessment Policy and Assessment Procedure.
Where can I get support with academic integrity?
Knowing how to reference your work and using the correct citation style is one of the most important things you can do to uphold your academic integrity.
Your lecturers will provide you with information about academic integrity and the required referencing and citation styles. The Learning Support and Academic Integrity Advisor offers personalised help with citing and referencing, and can answer your questions about how to uphold academic integrity.
The Learning Support and Academic Integrity Advisor can help you if you have been suspected of breaching academic integrity.
Learning Resources and the AIHE Library
AIHE subscribes to the EBSCOHost Business Source Corporate Plus online resources. These are available to all AIHE students.
Where resources recommended in subjects are not available online, hard copies will be kept in the Library and/or made available on the relevant MyLearning website.
The physical Library is located on Level 5, 127 Rundle Mall, Adelaide, and is open to students between 9 am and 5 pm Monday to Friday.
Accommodation
When it comes to picking a place to live, you have a range of options including purpose-built student housing, self-managed rentals, and homestay options.
In Adelaide, most students choose to live in and around the city centre. With AIHE’s location in the city’s shopping precinct, you’ll find it easy to get to and from your classes by walking, riding your bike or catching the free inner-city tram.
Adelaide Student Housing Website
Adelaide Student Housing is StudyAdelaide’s student accommodation portal for over 18-year-olds.
The site has been designed to make it quick and easy for international students to find, compare, and apply directly to their preferred student housing provider in Adelaide, South Australia.
Health and Well-being
AIHE is committed to the health and well-being of our students.
Our aim is to support you to reach your full potential academically and this means we need to help you to take care of your physical and mental health and your social and emotional wellbeing.
AIHE provides a safe and respectful learning environment along with free and confidential student support services and information to aid you in receiving assistance from appropriate sources external to AIHE.
Below is some important information about:
- Emergency procedures on campus
- AIHE’s critical incident response procedures
- Counselling services for students
- First aid and medical assistance
Please familiarise yourself with these services and procedures and if you have any queries please seek assistance from the Student Assist Team (SAT). Adelaide students can email student.assist.adl@aihe.sa.edu.au and Melbourne students can email student.assist.mel@aihe.sa.edu.au.
Finance Assistance
Information about the course tuition fee and charges can be found in the Course Guide.
At AIHE, scholarships are available for eligible students. Please check the Course Guide for information on the eligibility criteria and the number of available scholarships.
Information about estimated living costs for a student can be accessed at www.studyaustralia.gov.au/en/life-in-australia/living-and-education-costs
If you are experiencing financial stress and you require advice please speak to the Student Assist Team (SAT) who will help you to obtain appropriate advice. Do not feel that you are alone. We will do what we can to assist you.
When Things Go Wrong
Life can sometimes get pretty tough and you might like to talk to someone who can possibly help you to deal with your issues. It might be that family and friends are causing you to feel stressed and anxious. Your studies might seem all too hard and you cannot work out what to do. Other things such as financial strain, accommodation issues, legal problems, and relationship problems might be upsetting you.
At AIHE we might not be able to fix your problems but we will listen to you and if we cannot help you directly, we will point you in the right direction to get the help you need.
The best place to start is the AIHE Student Assist Team or if you prefer, your Course Coordinator.
If you have a grievance or wish to make a complaint about your educational experience at AIHE please refer to Student Complaints for more information.
Adelaide Institute of Higher Education is a member of
Adelaide Institute of Higher Education (AIHE) is registered as an Institute of Higher Education with the Tertiary Education Quality and Standards Agency (TEQSA), the Australian Government regulator for Higher Education. AIHE delivers fully accredited undergraduate and postgraduate degrees to domestic and international students that are recognised under the Australian Qualifications Framework (AQF).
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